Frequently Asked Questions

Q: How many people will there be on tour?
A: Most of the tours we offer are private tours. You can specify their group size. We recommend each group to a maximum of 25 participants, plus your guide. On the Off-road Adventurer tour, there is a maximum of four participants, plus your guide.

Q: How do I book a tour space?
A: Go to our reservations page or send us your email through our contact us form.

Q: How can I pay for my tour?
A: For your tour deposit, we accept PayPal, Visa, Mastercard, Discover, American Express, cash deposit, internet bank transfer, and International Money Transfer. The remaining balance of the tour should be settled in cash or bank transfer. Please ask us for our company’s Bank Account details with its swift code and our PayPal account.

Q: When is payment required?
A: At least 30 days before the tour commencement date. Bookings made closer to the tour date than these times need to be paid for upon confirmation of your tour space.

Q: What is included in the tour fee?
A: At the bottom of each itinerary, you will find a list of Inclusions and Exclusions.

Q: Do I need travel insurance?
A: As this is not included in the tour fee, we strongly recommend that you purchase your travel insurance. We may suggest you some of the best options. Please ask us.

Q: What if I have special dietary requirements?
A: Please contact us to discuss this. We will try to meet your requirements where possible.

Q: How fit do I need to be?
A: It depends on which trip do you want to take. But in general, we recommend a standard level of fitness. For example, you will be able to walk up to the peak of Mt Bromo (245 stairs). Please contact us if you wish to discuss your suitability for any of the tours’ activities.

Q: Are your tours suitable for people with special needs (i.e., wheelchair)?
A: Yes, of course, please specify this on your email to us.

Q: Do I need to exchange money before arriving in Indonesia?
A: No. Most banks in each town we pass through have a Money Changer.

Q: Can I use my credit card in Indonesia?
A: The most commonly accepted cards in Indonesia are Visa and Mastercard.
Bankcard, Diners Club, American Express, and JCB are also accepted but not as widely. Savings account cards that are connected to networks such as Maestro and Cirrus can be used at most ATMs (Automated Teller Machines) to withdraw cash. You will need to contact your bank regarding this.

Q: Should I arrive in Indonesia a day or two before the start of the tour to recover from jetlag?
A: If you are traveling from the UK, US, Europe, or Africa, we highly recommend arriving in Indonesia at least one day before the tour begins so that you are refreshed and ready to go.

Q: Can you arrange accommodation for me pre and post-tour?
A: Yes. Let us know in advance.

Q: How much luggage can I bring with me?
A: We suggest you bring one travel case and one hand-carry bag.

Q: What should I bring?
A: We believe that you can find lots of travel check-list on the internet. Some of the useful links that we found are from Oanda. They provide a travel check-list from pre-departure items until home-check lists.

Q: I’ve read a negative word about you on one travel site, can you comment?
A: We realize that in a business, there will always be disappointed customers. But of course, there will also be satisfied customers. Statistics say that a disappointed person will complain ten times more than a satisfied customer writing positive feedback. What we can convey to you is, look at it from various perspectives. In the end, we are grateful that there are more of our customers who leave positive reviews than vice versa.
Also, don’t forget that we are engaged in a very competitive business world. Not all of our competitors use healthy means of doing business. One of the tasks they do is to create negative publications about their competitors.

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